This week we are discussing the major differences between our Recertified, or Encore Series AEDs, and brand-new AEDs, along with answering some of the most popular questions we receive from our customers.
Leigh: AED.us has always carried a line of what we like to call Encore Series AEDs. “Encore” means to give a repeat performance, or to play again, and this is the name we chose for our recertified AEDs. What do we do to recertify each previously owned AED, and what sort of a guarantee, or warranty, do we offer?
Blaire: Our Encore Series AEDs are meticulously checked with our 12-point inspection process, accessorized with factory battery and pads, and come with the longest warranty in the industry, 4 years! We only sell current model AEDs that will be able to serve a customer past the 2020 deadline when manufacturers will no longer support non-PMA AEDs.
L: What happens within that 4-year Warranty period if an AED were to malfunction?
B: If anything were to happen during that 4-year warranty period, we’ll replace the AED.
L: One question I often hear is “If this AED is used, was it ever used on an individual?”
B: Great question! No, just because the unit is labeled as Encore Series, doesn’t mean it has been “used” before. We receive a lot of our Encore Series units as trade-in devices. The previous owner may have traded in their AED for various reasons, including changing brands, upgrading to a newer model, or wanting all of their AEDs to be the same model. This is another reason we test the AEDs so thoroughly. We make sure the unit will shock at the appropriate joules (if needed), clean them and accessorize them with new pads/battery.
L: Our prices are really low on our recertified AEDs compared to new, so many people ask if this price includes accessories, or if they need to add those on to their order. What is included with each Encore Series AED?
B: Yes, this price includes accessories. Each Encore Series AED includes:
- 4-Year AED Warranty
- New Factory Adult Pads
- New Factory Battery
- AED Rescue Kit
- AED Inspection Tag
- “AED Equipped” Window Decal
- 1 FREE Year of myAED Basics Management Program
L: What is the best way to always ensure that our Encore Series AEDs are ready for an emergency?
B: As with any AED, you want to make sure your pads/batteries are within their expiration and your AED is rescue ready. This is easily accomplished by doing a visual check of the AED. We recommend the visual check be done monthly. AED.US created this helpful chart so you’ll know no matter what AED you own, you’re rescue ready! Check it out here!
L: Do we provide medical direction or oversight for our Encore Series AEDs?
B: We believe every AED should have a management program. Certain states have specific requirements, but every AED should have a program that helps track consumable expirations, send reminders to visually check the unit, and help keep you up to date with any law changes/recalls. We feel so strongly about this we provide 1 year of our myAED basics for free. Reviewing your state laws is always important and upgrading to myAED premium is a great option for many. We also have 5-year programs available for those who prefer to buy in bulk and save money. We’ll be happy to go into further detail about the program and specific state-laws if any customer has additional questions. Give us a call!
L: Who should buy an Encore Series AED?
B: We believe that every household, business, school, etc. should have an AED. Encore Series AEDs offer a more affordable option for anyone looking to purchase an AED but have budget restraints. Our mission is to accelerate the placement of AEDs in public and professional spaces. As the only effective tool against Sudden Cardiac Arrest, an AED is absolutely essential in any SCA rescue. We are proud to offer a variety of products and services to our customers. No matter what your environment or budget, our Encore Series of AEDs provide a quality solution you can rely on.
Written by Blaire Czarniecki
Customer Service Director
Fact checked by Phillip Woods, BA, NREMT-P, FP-C
Blaire attended the University of Tennessee where she graduated with a Bachelor of Science in Human Ecology- Child and Family Studies. She has been in the Automated External Defibrillator (AED) industry for over eight years and is the Director of Customer Service for Coro Medical. Blaire is also an American Red Cross-certified CPR/AED/First Aid Instructor, highly trained by each manufacturer on their specific AEDs, and knowledgeable regarding ALL State AED regulations and legislation.
“I know that every day I come to work, I am playing a part in saving someone’s life. I am passionate about these devices and am always looking for new and innovative ways to spread awareness and knowledge about Sudden Cardiac Arrest (SCA). I look forward to the day when everywhere I go, I will see an AED—when SCA will no longer take any lives.”
Last updated December 27, 2018