AED.US Return Policy
AED.us has a 30-Day Money Back Guarantee. If you’re not happy, neither are we…
• If we made a mistake or an item arrived damaged or defective, please call us at 800-695-1209 within 15 days of receipt. We will rectify the error, at no cost to you, by your method of choice: credit, refund or replacement.
• If you ordered the incorrect item, or need to return an item for any other reason, AED.us has a 30-Day Money Back Guarantee.
The return policy is as follows:
• Contact us by calling 800-695-1209 or email firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number and return shipping instructions.
• The RMA must be obtained within 30 days of the invoice date.
• Return shipments must arrive at our facility within 30 days of issuing the RMA.
• Returned items MUST be unused and in their original, undamaged packaging. *** Electrodes and batteries that have been opened and/or installed will not be accepted.***
• Shipping and Insurance on returned items are to be prepaid by the customer. AED.us Is not responsible for any lost or damaged return shipments.
• Any item returned outside the above guidelines will be subject to a 15% restocking fee or in some cases refused and returned to customer.
• AED program management, Training, Special Order Items and other Services are non-refundable.