AED.us has a 30 Day Money Back Guarantee. If you’re not happy, neither are we…
If we made a mistake or an item arrived damaged or defective, please call us at 800-695-1209 within 15 days of receipt. We will rectify the error, at no cost to you, by your method of choice: credit, refund or replacement.
If you ordered the incorrect item, or need to return an item for any other reason, AED.us has a 30-Day Money Back Guarantee. The return policy is as follows:
- Contact us by calling 800-695-1209 or email email@example.com to obtain a Return Merchandise Authorization (RMA) number and return shipping instructions.
- The RMA must be obtained within 30days of the invoice date.
- Return shipments must arrive at our facility within 30days of issuing the RMA.
- Returned items MUST be unused and in their original, undamaged packaging.
*** Electrodes and batteries that have been opened and/or installed will not be accepted.***
- Shipping and Insurance on returned items are to be prepaid by customer. AED.us Is not responsible for any lost or damaged return shipments.
Any item returned outside the above guidelines will be subject to a 15% restocking fee or in some cases refused and returned to customer.
AED program management, Training and other Services are non-refundable.